Refunds and Returns

Please contact us before shipping back a return.

We can be reached at: 860-374-8510 or email us at [email protected]

Return Policy (Custom UAV / UAS platforms ):

All Custom builds are non-returnable and this is clearly stated to all custom build clients prior to purchase. However we want you to be satisfied and we will work with you if you have issues or are not satisfied with your purchase to ensure your purchase fulfills your original spec.

Return Policy (Cameras and Sensors and other ):

We will accept a full return on cameras and sensors if they are returned unused, in the original box in original resale condition. Returns are subject to a 15% restocking fee. If there is a technical or warranty issue we will help you work with the manufacturer to file a warranty claim or get your product serviced. If you have used the product, we do not accept returns no exceptions please!

Exchange Policy:

If you have purchased the wrong item, we will exchange the item for you. This can be done via Airborne Works credit for the purchase amount of the original item. These items need to be undamaged, not used, not open and in resalable condition.

General Policy:

Airborne Works accepts zero responsibility for crash damage and/or loss of kits, gimbals , accessories, sensors or cameras, or any other hardware damage incurred during operation of a radio-controlled model. We are also not responsible for any purchased components that are incorporated into flight control systems or problems caused by incompatibility between radio components and/or parts. You assume all risk and liability of owning and operating any item purchased from us.